Help and support
Everything for customers in one place: contact us, pay, test your speed and find answers to common questions. If the internet is down, first check the 4 simple things below: often it takes a couple of minutes and no call.
Sections
- How to set up your routerLogin and password, tips by manufacturer
- Without a router, from a computerWhy the speed jumps and what to do
- SupportPhones, email, request form
- Customer accountBalance, payment, plan changes
- PaymentWith or without a password
- Speed testTest to our server
- TroubleshootingInternet down - what to check
- Questions and answersCredit, plans, suspension
- Wi-Fi and routerWhich router to choose
- Network worksPlanned works and notices
- Restoring accessForgot your login or password
- DocumentsRules, plans, policy
Support
- businesses
- b2b (at) bravotele.com
- accounting for businesses
- buh (at) bravotele.com
- carriers
- b2o (at) bravotele.com
- abuse reports
- abuse (at) bravotele.com
Phones: daily 9:00-21:00 Khabarovsk time (UTC+10). Written requests: 24/7.
Find us on: VK, Telegram, WhatsApp (EAO group)
Troubleshooting
No internet? Check these first:
- 1
Balance
Log in to the customer account and check your balance. If there was not enough money, access is suspended. You can restore it by paying or with the "Credit" service.
How to pay - 2
Restart the router
Unplug the router's power adapter from the wall socket, wait 30 seconds and plug it back in. The internet will return in 1-2 minutes, once the router boots. Do not press the RESET button: it erases all settings and the router will have to be set up from scratch.
- 3
Check the cables
The cable from us should sit firmly in the router's WAN or Internet port. Make sure it has not fallen out or been pinched by a door or furniture.
How to set up your router - 4
One device or all?
If only the phone or only the TV has no internet, the problem is more likely Wi-Fi or the device itself. If nothing works - call us.
About Wi-Fi and routers
Did not help? Call us or leave a request with the topic "No connection / outage" - give your address or account number so we can find you faster.
Planned works that may affect your connection are announced in advance on the page Service notices.
Frequently asked questions
I ran out of money and the internet is off. How do I pay?
Turn on "Credit". The customer account opens even when the internet is off: from our network, press "Without login". In the account, press "Credit" - the internet will work for 24 hours on your plan, and you can top up calmly. It costs 10 RUB on top of the monthly fee and can be used up to 11 times in a row.
Can I ask an operator to turn on "Credit"?
No. "Credit" is a paid service, and pressing the button in the account is your consent to it. That is why only you can turn it on.
How do I change my plan?
In the customer account, with the "Change plan" button. The new plan starts on the 1st of the next month. From mid-month, the plan can only be changed through an operator by phone.
I am going away. How do I avoid paying for internet I do not use?
Switch to the suspension plan - in the customer account, the same way you change plans, from the 1st of the next month. The internet is off, but your port and contract are kept, and that is all you pay for. The key condition is a positive balance for the whole period. From mid-month, suspension is only possible through an operator.
More about the suspension planHow do I resume service?
Choose your plan in the customer account - it starts on the 1st of the next month. Need it sooner - call an operator, who will switch the plan on the same day if there is enough money on the account.
Forgot your login or password?
They can only be restored through an operator. Before calling, see what to prepare.
What you need to restore accessWe work without an office - and it is convenient
Since the 2020 pandemic we have had no walk-in office, and it works well: you do not need to go anywhere or wait in line. We sort everything out by phone, in messengers and on site, when our technician comes to you.
Request
Write to support
Describe what happened and leave a phone number or email. Written requests are accepted 24/7 and answered during working hours.
- Free phone
- 8-800-551-00-95
- abonent (at) bravotele.com
Phones work daily 9:00-21:00 Khabarovsk time (UTC+10). Written requests are accepted 24/7.
We work without an office - and it is convenient
Since the 2020 pandemic we have had no walk-in office, and it works well: you do not need to go anywhere or wait in line. We sort everything out by phone, in messengers and on site, when our technician comes to you.
We do own non-residential premises - if an office is ever needed, we will open it.