Forgot your login or password? What to prepare before calling
Your login, password and account number are your personal data. Under the Russian Personal Data Law (152-FZ) we may not give them to anyone else, so we must first make sure it is really you. The customer's identity is confirmed by the contract details - this is required by the Communications Law and the Rules for communication services. It is not our whim but a legal requirement that protects your data. Logins and passwords are restored only through an operator - we do not send them automatically.
How we make sure it is you
One of these is enough.
- 1
Phone number from the contract
Call or message us from the number stated in your contract - we will recognize you by it and will not ask for your passport or code word.
- 2
Code word
If you set a code word when signing the contract, tell it to the operator.
- 3
Passport details
Give the details from the contract: full name, passport (series, number, date of issue), date of birth, connection address, contract or account number, and the phone number stated in the contract at connection (even if it no longer works).
After the check, the operator will give you your login, password and account number.
Where to contact us
We have no walk-in office: you can restore access by phone, in messengers or by email.
Phones: daily 9:00-21:00 Khabarovsk time (UTC+10). Written requests: 24/7. You can message the mobile number in WhatsApp or Telegram.
Back to the customer account login
Legal basis: Federal Law No. 152-FZ of 27.07.2006 "On Personal Data"; Federal Law "On Communications"; Rules for Communication Services.