Customer account security

Why

Payment reminders and important notices come to the confirmed address: planned works, changes to plans and the Rules. Companies also get invoices there. Confirming with a code makes sure the address is yours and has no typos.

How to confirm

1. 1Open the "Security" section in the account or press "Confirm e-mail" on the main page.
2. 2Enter the address and press "Get code".
3. 3An e-mail from noreply (at) bravotele.com with 6 digits will arrive. The code is valid for 15 minutes.
4. 4Enter the digits and press "Confirm". Done.

No e-mail? Check the "Spam" folder. After a minute you can send the code again (no more than 5 e-mails a day).

You can also confirm your e-mail when you sign in with "Without login" at home.

Change the address

In the "Security" section - the "Change address" link: the new address is confirmed the same way, with a code from the e-mail.

Not sure what a code from an app is? Step-by-step instructions.

What it is

A second step of signing in to the account. After the login and password, the account asks for 6 digits from an app on your phone. Even if someone learns your password, they will not get in without your phone.

At home, through our internet, the code is not asked for.

What you need

An app for codes: Yandex ID (formerly Yandex Key) or Google Authenticator - the same as for Gosuslugi. Free in app stores.

How to set it up

1. 1Sign in to the account with your login and password (not "Without login").
2. 2Open the "Security" section and press "Set up the app".
3. 3In the app press "+" and "Scan a QR code", point the camera at the code on the screen. If you opened the account on the same phone, press "add to the app on this phone" or use "Enter a setup key".
4. 4Enter the 6 digits from the app and press "Confirm".
5. 5Save the 10 backup codes - they are shown only once. Write them down or print them and keep them separately from your phone.

How to sign in

Login and password, then 6 digits from the app. The code changes every 30 seconds - enter the one on the screen now.

The "Trust this device for 30 days" option - the code will not be asked on this computer or phone for 30 days. Do not tick it on someone else's device.

No phone at hand

Press "I can't confirm sign-in" and enter one of the backup codes (8 digits). Each code works once.

Deleted the app and the backup codes

Sign in to the account from home through our internet - the code is not asked there. In the "Security" section turn the code off and set it up again. If you cannot sign in from home - restoring access: after checking your identity, the operator will reset the code.

How to turn it off

The "Security" section - "Turn off" and a code from the app or a backup code. From home through our internet no code is needed to turn it off.