You can pay without a password
The monthly fee is charged on the 1st for the whole month. By then your account should hold the amount for your plan and add-ons.
How the fee is calculated
When the fee is charged
On the 1st, for the whole month ahead. For a partial month - when connecting, suspending or ending the contract - the fee is calculated by days.
You can pay in advance
Even for a year. The money stays on your account and the monthly fee is taken from it every month.
Not enough money by the 1st
Access is suspended. Pay by the 15th inclusive - you pay for the full month. Not paid by the 15th - the account is treated as moved to the suspension plan from the 1st; pay later, and from that day we charge your plan again, by days (clauses 8-A.3 and 8-A.4 of the Rules).
If you have 24TV
The subscription is charged to the same account, but not on the 1st - every month on the day you activated it. Top up for both amounts, internet and TV. If you ask us how much to pay, we only tell you the internet amount: add the subscription yourself. Otherwise the subscription takes the money, the internet goes off on the 1st, and you cannot watch TV through our network either (clause 12.6 of the Rules).
We warn you about price changes
At least 10 days in advance - on the website and in the customer account. If you do not agree with a new price, you can end the contract with no deductions.
If there is not enough money
Credit
+10 RUB per day24 hours of access from activation with a negative balance. You turn it on in the customer account, and only you can do it: an operator cannot turn on "Credit" by phone, because pressing the button is your consent to a paid service. These 10 RUB are added on top of your plan - remember to pay them with your monthly fee. It can be used no more than 11 times in a row; after that access stays closed until the debt is paid (clause 8.7 of the Rules).
Suspension plan
from 100 RUB per monthNot paid by the 15th inclusive - the account is treated as moved to the suspension plan from the 1st. The internet is off, but the full monthly fee is not charged - you only pay to keep your port and contract. Pay later, and from that day we charge your plan again, by days (clause 8-A.4 of the Rules). You can also suspend in advance, by choice (clause 3.7): in the customer account choose the suspension plan the same way you change plans - it starts on the 1st of the next month. From mid-month, suspension is only possible through an operator by phone. The key condition is a positive balance for the whole period: leaving for a year - put at least a year of the suspension fee on your account in advance (1,200 RUB for individuals). Then your port and contract are kept. Prices for businesses are different. To resume: choose your plan in the account - it starts on the 1st of the next month. Need it sooner - call an operator, who will switch the plan on the same day if there is enough money on the account.
If something does not work
Lost your login and password
Pay by account number - no login needed. We will restore your login too: write to us with your connection address. We only give these details to the contract holder, and only via the contacts in the contract.
The internet is already off for non-payment
Log in to the account over mobile internet and pay. Or turn on the "Credit" service - 24 hours of access from activation for an extra 10 RUB, to give you time to sort things out.
Do not know your account number
It is in your contract and in the customer account. Cannot find it - call or write to us and we will help.
In a difficult situation? Call us
We do not drive customers into debt. Recalculating the fee, moving you to the suspension plan, giving you time - all this can be arranged if you warn us in advance. A real person on the phone solves such things faster than emails.
For businesses and sole proprietors
Businesses and sole proprietors pay only by bank transfer from their business account: cards and payment services are not accepted for them. The advance is paid by the 1st to the operator's account under the contract, without waiting for an invoice - you can pay a quarter or a year at once. We post the invoice in the customer account by the 25th and send it via EDI or email. Invoices and UPD (no VAT) are sent via EDI or email free of charge; paper originals on request for a separate fee.
Individuals pay only by card or SBP in the customer account, or through payment services by account number. Card payments are processed by the PayBerry payment service, so you can pay with any card that PayBerry accepts. We cannot accept bank transfers to our account from individuals.
Still have questions? Call 8-800-551-00-95 or write to abonent (at) bravotele.com. Phones work daily 9:00-21:00 Khabarovsk time (UTC+10).