Customer account: 3 required steps
2 A4 pages, with QR codes to the account and to this page
All subscribers need to complete them - individuals, companies and sole proprietors. Deadline - by 1 November 2026. It takes 10-15 minutes. Have your passport ready.
"I have a paper contract - why do I need this?"
A contract signed on paper several years ago refers to the old website and to communication service rules that are no longer in force: the former rules (Russian Government Decree No. 575 of 10.09.2007) were replaced by the Rules for the Provision of Telematic Communication Services (Russian Government Decree No. 2607 of 31.12.2021). (The decree numbers are Russian legal acts.) Today services are provided under the BRAVO Telecom Rules on the website bravotele.com/docs/rules/. Under these Rules, the contract must contain your current details: full name, date of birth, address, passport (clauses 27 and 29), and the subscriber informs the operator of any changes. That is why the details need to be checked and confirmed again - including by those who have a paper contract.
How to sign in to the account
- 1Open abonent.bravotele.com.
- 2At home, through our internet (your router's Wi-Fi) - press Without login. No login or password is needed.
- 3Away from home or on mobile internet - there will be no "Without login" button. Enter the login and password from your contract. For a code from an app (step 2) you need to sign in with your login and password.
- 4Forgot your login or password - bravotele.com/help/access/: we will restore access after checking that it is really you. We do not dictate passwords by phone.
Step 1. Contract details - the most important
- 1Right after you sign in, a questionnaire opens. Fill in the empty fields from your passport and press Save. Fields that are already filled in do not need to be changed.
- 2The "My contract" section opens. Press Open contract and check: full name, passport, address, phone, e-mail.
- 3Everything is correct - tick the box and press The data is correct. There is a mistake - The data is wrong and write what to correct. Full name and date of birth are changed by us - write to us.
How to fill in the questionnaire
- Dates - DD.MM.YYYY. You can type digits only: 07101985 becomes 07.10.1985.
- Russian passport - series and number, 10 digits. Department code - 6 digits. "Issued by" and "place of birth" - exactly as in the passport.
- Registration address - start typing and choose the address from the suggestions. Enter the apartment separately; for a private house tick "Private house". If it matches the connection address, tick that box.
- Letters in house and apartment numbers (12А, 5Б) - Russian letters only.
- Several e-mails or phones - separated by commas.
- Companies and sole proprietors: enter the INN - the name, address and director are filled in automatically; the bank is filled in by the BIC.
Step 2. Security: confirm your e-mail
- 1Open the "Security" section, enter your e-mail and press Get code.
- 2An e-mail from noreply (at) bravotele.com with 6 digits arrives. Enter them and press Confirm.
- 3No e-mail - check the "Spam" folder. After a minute you can request the code again.
Why. We are introducing two-factor authentication: soon signing in to the account will require a code sent to your confirmed e-mail, and a stranger who has learned your password will not get in. The account holds your passport details, contract and money - they need protecting. No e-mail of your own - enter the address of a relative you trust.
Optional - a code from an app (Yandex ID or Google Authenticator - as for Gosuslugi): sign in with your login and password, "Security" → "Set up the app". Details: bravotele.com/help/authenticator/
Step 3. Subscription to notices
- Payment reminders and important notices will come to your confirmed e-mail (companies also get invoices).
- For planned network works, TV outages and our news - subscribe at bravotele.com/notices/: enter your e-mail, tick what to tell you about, and confirm the subscription by the link in the e-mail. You can unsubscribe in any e-mail.
Common mistakes
No "Without login" button
You are not on our network (for example, on mobile internet). Connect to your home Wi-Fi or sign in with your login and password.
"Sign-in time has expired"
The sign-in page was open for more than 2 minutes. Press "Refresh the page" and sign in again.
"Fill in the required fields: ..."
Fill in the fields listed in the message. Required fields in the questionnaire are marked with a red asterisk *.
"Invalid format ... Latin letters are not allowed"
A letter in the house or apartment number was typed in the English layout. Switch to Russian and type it again.
"A date like DD.MM.YYYY is required"
Type the date in digits: 07101985.
The address is not in the suggestions
Suggestions come from the state address register (GAR). Type the street without "ул." and the house number. Not found - this means your address is not in the register yet: just fill in the address manually in the fields below. There is no need to write to us.
Card payment does not open in the account
It opens after you save the questionnaire. You can pay through terminals and banks as usual.
You changed your passport (at 20 or 45, changed your surname)
"My contract" → "I have a new passport". Changed your surname - write to us.
No "Set up the app" button
You signed in "Without login". Sign out and sign in with your login and password.
What's next - stage 2: signing the contract.
Once the details are confirmed, the contract needs to be signed: electronically via Goskey (quick, from home) or, as a last resort, on paper - this takes longer, and the documents may be sent by registered mail. We will explain how in separate instructions. For now the main thing is step 1.
If it does not work out
- Ask your family to help - next to you and with your passport. They can use their phone at your home over your Wi-Fi. You check and confirm the details yourself.
- Cannot make it by 1 November - the internet will not be turned off because of this, and you can pay as usual. But you still need to complete the steps - do it as soon as you can.
- Questions - "Contact us" in the account, abonent (at) bravotele.com, 8-800-200-15-10 (free within Russia).
Why we cannot fill it in for you.
Entering the details and pressing "The data is correct" in the account is your action under your login: this records that the subscriber entered and confirmed the details personally. By phone we cannot see who is on the other end, and we cannot confirm for you.
Important.
We never ask you to tell us a password or a code - neither by phone nor by e-mail. Do not send photos or scans of your passport: we do not need them.
BRAVO Telecom ("Scan-City" LLC) · Edition of 24.10.2026