Internet off? We will open it for 30 minutes so you can pay calmly

If your internet is off for non-payment, you can now open it for 30 minutes right from the page that appears instead of websites and pay calmly from home. No calls, no password and free of charge.

While the internet is off, the payment page and banking apps do not open: they are outside our network. Until now the options were to find mobile internet or to turn on "Promised payment", which requires signing in with a password. Many people got lost, so we made a simpler way. No password is needed here: we recognize you by your connection.

This is a chance to pay, not free internet: the 30 minutes are meant for payment.

What to have ready

A bank card or your bank's app (to pay via SBP).

How to use it

1. When the internet goes off, our "Your Internet is suspended" page opens in the browser. On an iPhone a Wi-Fi sign-in window may open by itself.
2. Press the "Open the Internet for 30 minutes to pay" button.
3. Read the terms and tick "Understood, I am ready to pay".
4. Press "Open the Internet for 30 minutes". The internet will start working within a minute.
5. Pay in the customer account by card or via SBP.

Terms

• Free of charge.
• Once per calendar month, for 30 minutes.
• For payment only, not for regular use.
• The payment is credited automatically and the internet comes back by itself. There is no need to write to us.
• If you do not pay within 30 minutes, the internet goes off again.
• If you restart the router or the connection drops during these 30 minutes, the window closes earlier.
• Payments are handled by the PayBerry service, which may charge a fee for its work.

Companies and sole proprietors

A bank payment against an invoice may take longer than 30 minutes. When it arrives, the internet comes back automatically, without any action on our side. If you need the internet sooner, turn on "Promised payment".

If you are not sure you will make it

Turn on "Promised payment": the internet for 24 hours for 10 RUB. You turn it on in the customer account: only after signing in with your login and password (not "Without login") and only if your contract details are confirmed with the The data is correct button. When you pay, add these 10 RUB to the amount right away. No separate invoice is issued for this service: for companies and sole proprietors it is included in the UPD that closes the month.

A tip for the future. How much is missing for next month is always shown in the customer account under the balance. Top up before the 1st and the internet will not go off.

Questions - write to us in the customer account, in the "Messages" section, or to abonent (at) bravotele.com.

We do take calls, but the line is often busy during working hours. We handle written requests in order and reply in writing - it is faster, and you keep the answer. Call 8-800-200-15-10 only if you have no internet at all and no way to write.Couldn't get through? Just write to us. It is always best to use your personal account, section "Messages": there we see your connection right away and answer to the point.