Short answers about connection, prices and service. Each answer ends with a link to a page with details.
We connect apartments in apartment buildings in Khabarovsk and in the EAO villages: Priamursky, Nikolaevka, Klyuchevoe, Kamyshovka. Leave a request or write your address to us - we will check the line. We connect private houses in the EAO villages, and the cost is calculated for the specific address. We do not connect private houses in Khabarovsk.
In Khabarovsk plans start at 600 RUB per month, in the EAO villages at 800 RUB per month. The price applies from the first month, with no increase after a promotion. Connecting an apartment in an apartment building costs 0 RUB instead of 2,300 RUB, with one condition: use the internet for at least 6 months.
Traffic is unlimited. Every plan has a public (real) IP address without NAT: it is dynamic and may change. A permanent address is a separate service, 200 RUB per month for individuals. 24TV can be added to any plan, from 229 RUB per month.
Yes, your own router will work. The internet connects with the login and password from your contract (PPPoE), which you enter once in the router settings. If you do not have a router yet, see which one to choose on the speed test page.
Yes. Cameras work on the regular address too: every plan has a public IP without NAT, and game servers work as well. If you watch your cameras from far away, a static address is more convenient: it does not change when you reconnect. It is connected separately, 200 RUB per month for individuals. Why lag happens in games and whether a faster plan helps is explained on a separate page.
We connect within a term agreed with you (clause 5.1 of the Rules). We agree on the day of the installer's visit, not an exact hour: every connection is different, and a lot depends on the weather, the previous address and the road.
The quickest way is to write in your personal account, section "Messages", at any time. You can also use email or WhatsApp +7-914-419-60-03: first your connection address, then the question. We take calls Mon-Fri 9:00-18:00, lunch 13:00-14:00 (Khabarovsk time), but the line is often busy during working hours. Phone 8-800-200-15-10 - if you have no internet at all. Couldn't get through? Just write to us. It is always best to use your personal account, section "Messages": there we see your connection right away and answer to the point. Outages and planned works are on the notices page and in the subscription to them.
In your personal account: "Traffic" is a chart of your connection load in Mbit/s, "Daily traffic" is the volume by day. It is free and needs no request to support. You can check the speed on the speed test page.
Yes, this is voluntary suspension. You set it up in your personal account from the 1st of the next month; from the middle of a month only through an operator. The internet does not work, the port and contract are kept, and the fee starts at 100 RUB per month. The main condition is a positive balance for the whole suspension period.
With an application, at any time: by email, in your personal account, via EDI or by letter. For the last month you pay only for the days the service was provided. We return the balance within 10 days of receiving the application with your bank details. If there is a debt on the account, it must be paid.
Yes. A contract is concluded with every subscriber, and everyone has a personal account: invoices, payments, plan changes and messages. Subscribers check and confirm their contract details themselves.
Internet, VPN between offices, BGP peering for operators, dark fiber lease and IPTV for public viewing. Price on request: we will calculate the cost for your task. Documents via EDI, no VAT.