A code from an app: what it is and how to set it up on your phone

A code from an app is 6 digits shown by a special app on your phone. The digits change every 30 seconds.

The app calculates the codes by itself: it needs no internet, no SMS and no calls. That is why the code cannot be intercepted, and only the person holding your phone can sign in to your customer account.

How it works when you sign in

1. 1You enter your login and password as usual.
2. 2The account asks for 6 digits.
3. 3You open the app on your phone and enter the digits you see on the screen.

At home, through our internet, the code is not asked for.

If you sign in to Gosuslugi with a code from an app, you already have everything: the same app will do.

Any of these free apps will do:

• Yandex ID (formerly Yandex Key) - for Android (RuStore, Google Play) and iPhone (App Store). In the stores it is called "Яндекс ID - аутентификатор 2FA".
• Google Authenticator - for Android (Google Play) and iPhone (App Store).
• On iPhone with iOS 18 or newer, the built-in "Passwords" app can show codes too - nothing to install.

Install one app and keep all your codes in it: for Gosuslugi, for our account and for other services.

Android (Samsung, Xiaomi, Honor, Huawei and others)

1. 1Open an app store: RuStore or Google Play.
2. 2Search for "Yandex ID" ("Яндекс ID") or "Google Authenticator".
3. 3Check the developer: for Yandex ID - "ООО ЯНДЕКС" (Yandex), for Google Authenticator - Google. Do not install look-alike apps from other developers.
4. 4Press "Install", then "Open".

iPhone

1. 1Open the App Store.
2. 2Search for "Yandex ID" ("Яндекс ID") or "Google Authenticator" and check the developer: for Yandex ID the App Store shows the Yandex company Direct Cursus Computer Systems Trading, for Google Authenticator - Google.
3. 3Press "Get", then "Open".

On the first start, the app may offer to save codes in the cloud, in your Yandex or Google account. This is convenient: when you change phones, the codes move by themselves.

It is easiest to do this from a computer: the QR code will be on the computer screen, and the phone will scan it.

1. 1Sign in to the customer account with your login and password (not with the "Without login" button).
2. 2Open the "Security" section and press "Set up the app". A QR code will appear on the screen.
3. 3On the phone, open the app and press "+".
4. 4Choose "Scan a QR code" and point the phone camera at the QR code on the computer screen.
5. 5A line "BRAVO Telecom" with 6 digits will appear in the app.
6. 6Enter these digits in the account and press "Confirm".
7. 7The account will show 10 backup codes. Write them down on paper or print them and keep them where you keep your contract. You will need them if your phone is not at hand.

The account is open on the same phone?

You cannot photograph your own screen. Press "add to the app on this phone" in the account - the phone will open the app itself. If that does not work, choose "Enter a setup key" in the app and copy the key from the account: the letters and digits under the QR code.

The code does not work?

Check that the time on the phone is set automatically (Settings - Date and time - "Automatic"). If the clock is even a minute fast or slow, the codes will not work.

• New phone, the old one is at hand. If the codes were saved in the cloud, just sign in to the same Yandex or Google account on the new phone. If not, sign in to the customer account on the old phone, press "Turn off" in the "Security" section, and then set up the app again on the new phone.
• No phone. When signing in, press "I can't confirm sign-in" and enter one of the backup codes.
• Neither the phone nor the backup codes. Sign in to the account from home through our internet - the code is not asked there - and turn the code off in the "Security" section. If this is impossible too - restoring access.

Important: never tell anyone your codes. BRAVO Telecom staff never ask for codes from the app, backup codes or passwords - neither by phone nor in messengers.