Connection check: what to do before contacting us

Internet slow, dropping out or games lagging? Run a simple check and send us the result with your message - this way we find the cause faster.

1. 1

   Connect your computer by cable

   If you can, use a cable to the router. Over Wi-Fi the check shows Wi-Fi problems, not internet problems.

2. 2

   Run the check

   Windows

   Press Win + R, type cmd and press Enter. In the window that opens, type 2 commands one after another (each takes about 2 minutes - wait for the "Ping statistics" line):

   ping -n 100 st.bravotele.comCopy

   ping -n 100 ya.ruCopy

   The first checks the connection to our server, the second - to an outside website.

   Mac

   Open "Applications" - "Utilities" - "Terminal" and type:

   ping -c 100 st.bravotele.comCopy

   ping -c 100 ya.ruCopy
3. 3

   Send us the result

   Take a screenshot (in Windows - Win + Shift + S) or select the text with the mouse and copy it. Send it in the customer account - "Write to us", or via our contacts. Also tell us:

   • your contract or personal account number;
   • how the computer is connected - by cable or over Wi-Fi;
   • when the problem started and what it looks like (slow, dropping out, websites do not open).

   You do not need to read the result - we will look at it ourselves.

Where to write or call

Phones: daily 9:00-21:00 Khabarovsk time (UTC+10). Written requests: 24/7. You can message the mobile number in WhatsApp or Telegram.