Переключить на русский языкесли английский включился по ошибке
BRAVO TelecomBRAVO Telecom

English translation for information only. The Russian text is legally binding.

Russian original

Cancelling services and getting a refund

You can cancel communication services at any time - it is the subscriber's right by law (Article 32 of the Law "On Consumer Rights Protection", Article 45 of the Law "On Communications") and under our Rules for Communication Services (clause 4.7). We return the unused money from the personal account.

We do not sell goods through the website: the subscriber buys the router or modem themselves. So we have no rules for returning goods - only for cancelling services.

How to cancel

  1. 1

    Write an application

    State your full name (for a company - its name), the contract or personal account number, the date from which to end the contract and the details for returning the balance.

  2. 2

    Send it in a convenient way

    To abonent (at) bravotele.com, in the customer account, via EDI or by post to the legal address: 30 Zaparina St., apt. 60, Khabarovsk, 680000, Russia. We have no office for visitors.

  3. 3

    The contract ends

    From the date we registered the application, or from a later date if you stated one.

Money

  • +For the last month you pay only for the days when the service was provided.
  • +We return the balance of the personal account within 10 days from the day we receive the application with the details: to an individual - to a bank account or card, to a company or sole proprietor - to the settlement account.
  • +If there is a debt on the account, it has to be paid: the debt remains after the contract ends.
  • +Equipment rented from us is returned in working order, allowing for normal wear.
  • +24TV subscription: so that it does not renew, press "Do not renew" in the app. It can be stopped early by a written application to abonent (at) bravotele.com or in the customer account - recalculated from the date of the application, past months are not recalculated (clauses 12.7 and 12.8 of the Rules).

If you are just going away

You do not have to end the contract. You can switch to the suspension plan for the time you are away - even for a year: the contract is kept. The main condition is a positive balance for the whole suspension period.

About the suspension plan

If the service was poor

You have the right to file a claim. We consider it within 30 days from registration and reply in writing or electronically to the contacts in the contract. The procedure is in section 9 of the Rules.

Section 9 of the Rules

Full text - Rules for Communication Services, clause 4.7Customer account