We are introducing two-factor authentication in the customer account

We are making sign-in to the customer account more secure and introducing two-factor authentication: besides the login and password or signing in from home, you will need to confirm the sign-in with a code.

The customer account stores your personal data: full name, address, passport, contract, payments. Under Federal Law No. 152-FZ "On Personal Data" (Art. 19) and Federal Law No. 126-FZ "On Communications" (Art. 53), information about subscribers is restricted information, and we are obliged to protect it from unauthorized access. That is why signing in to the account must reliably confirm that it is really you.

Right now you can sign in to the account from home without a password, with the Without login button. It is convenient, but anyone who has connected to your Wi-Fi can sign in the same way - for example, a neighbour who has learned your network password.

Soon signing in will change:

• from home - with a code sent to your confirmed e-mail;
• from anywhere - with your login and password, and for strong protection also with a code from an app (Yandex ID or Google Authenticator).

If your e-mail is not confirmed, you will only be able to sign in with your login and password.

While "Without login" still works, take 2 simple steps:

1. Sign in to the customer account at abonent.bravotele.com. At home the Without login button is enough.
2. In the "Security" section, enter your e-mail and confirm it with the code from the e-mail. It takes a minute.

If you want extra protection, set up a code from an app in the same "Security" section - it already works. What it is and how to install the app on your phone - in the step-by-step instructions.

Payment reminders and important notices will come to your confirmed e-mail: planned works, changes to plans and the Rules. Companies also get invoices there.

A reminder: you need to confirm your details by 1 November 2026, and not everyone has done it yet. Open the "My contract" section in the customer account, check your full name, address and passport details and press The data is correct. Found a mistake - press The data is wrong and correct it. More details - in the news about confirming your details.

More details - on the "Customer account security" page. Do not remember your login and password - "Restoring access". Questions - in the "Write to us" section of the customer account.

Questions - write to abonent (at) bravotele.com. If you have no internet at all, call 8-800-200-15-10 (free).