From 1 November 2026 - a new edition of the Rules for Communication Services

From 1 November 2026 a new edition of the BRAVO Telecom Rules for Communication Services is in force. The text is already published: Rules from 1 November 2026 (English translation for information).

The main points

• "Internet + TV" plans and 24TV services (section 12);
• re-registration of the contract to another person without a new connection (clause 4.8.1);
• recalculation for breaks caused by us - on application, if breaks exceed 3% of the time in a month (clause 10.4);
• voluntary suspension - the suspension service (clause 3.7), the "Promised payment" service (clause 8.7);
• the boundary of responsibility: in an apartment building and any other building - the wall of your premises (flat, office), in a private house and a separate building on your plot - the plot boundary (section 1, clause 5.2.1);
• connection includes the cable inside the premises along the route needed, but no more than 20 metres (clause 5.2); a repeat visit that failed for reasons on your side is paid for at the tariff (clause 5.7.2);
• working hours: calls, connection and visits - Monday to Friday from 9:00 to 18:00, with a break from 13:00 to 14:00; messages in your account and by e-mail are accepted 24/7 (clause 13.3).

This edition does not change plan prices: we announce price changes separately. If you do not agree with the new edition, you may end the contract at any time (clause 4.7).

Questions - write to abonent (at) bravotele.com. If you have no internet at all, call 8-800-200-15-10 (free).