Customer Account User Agreement

1. 1. General provisions
2. 2. Access and credentials
3. 3. Customer Account features
4. 4. Prohibitions
5. 5. Service operation and liability
6. 6. Personal data and cookies
7. 7. Amendment of the Agreement and contacts

1. General provisions

1.1. The Agreement sets out the procedure for using the subscriber's Customer Account at https://abonent.bravotele.com (hereinafter - the Customer Account). The Operator is "Scan-City" LLC (ООО "Скан-Сити") (commercial designation - BRAVO Telecom), INN (taxpayer ID) 2721167151, OGRN 1092721002615, 30 Zaparina St., apt. 60, Khabarovsk, 680000.

1.2. The Agreement is part of the contract for communication services and supplements the Rules for Communication Services of BRAVO Telecom. In case of discrepancy, the Rules and the contract apply.

1.3. By logging in to the Customer Account, the Subscriber accepts this Agreement. If the Subscriber does not agree with it, the Subscriber may refrain from using the Customer Account and manage services by phone, by email or by a written application.

1.4. The Customer Account is used by the Operator's Subscribers - individuals, legal entities and sole proprietors. The bravotele.com website and the Customer Account are not intended for children; only an adult or an organization can be a subscriber.

2. Access and credentials

2.1. The login and password are issued to the Subscriber when the contract is concluded. The Subscriber keeps them secret, does not disclose them to third parties and immediately informs the Operator of their loss or of suspected access by someone else. Upon such a notice, the Operator blocks access and issues a new password.

2.2. Entering the login and password constitutes the Subscriber's simple electronic signature (Part 2 of Article 6 of Federal Law No. 63-FZ of 06.04.2011 "On Electronic Signature"). Applications submitted in the Customer Account are equivalent to paper applications signed by the Subscriber. Actions performed under the Subscriber's credentials are deemed to have been performed by the Subscriber until the Subscriber informs the Operator that the credentials have been compromised.

2.3. A Subscriber that is a legal entity or a sole proprietor determines itself which of its employees use the Customer Account and is responsible for their actions.

2.4. The Operator never asks for the Customer Account password by phone, SMS, messengers or email.

3. Customer Account features

3.1. In the Customer Account, the Subscriber can:

• view the personal account balance, payments, charges and services consumed;
• top up the personal account through payment services (individuals);
• change the plan and additional services, arrange a voluntary suspension (clauses 3.7 and 4.5 of the Rules);
• activate the "Promised payment" service (clause 8.7 of the Rules);
• submit applications, repair requests and inquiries;
• receive the Operator's notices and invoices; legal entities and sole proprietors - also closing documents.

3.2. The set of features may change. Changes affecting the procedure for providing services are made only through the Rules.

3.3. Payment by bank card and via SBP (Faster Payments System) is made on the payment service page. Bank card details are entered only there; the Operator does not receive or store them.

3.4. The Customer Account is an agreed method of delivering the Operator's invoices and notices (clauses 8.8 and 13.2 of the Rules).

4. Prohibitions

The Subscriber is prohibited from:

• attempting to gain access to other people's personal accounts, data of other subscribers and service sections;
• guessing passwords, searching for and exploiting vulnerabilities, disrupting the operation of the Customer Account;
• using programs for automated mass requests to the Customer Account;
• including knowingly false information in inquiries.

In case of a violation, the Operator may suspend access to the Customer Account, while keeping the Subscriber's ability to manage services by phone and in writing.

5. Service operation and liability

5.1. The Operator seeks to ensure round-the-clock operation of the Customer Account. Interruptions for maintenance and troubleshooting are possible; the Operator, where possible, gives advance notice of scheduled work on the website or in the Customer Account. During an interruption, the Subscriber may contact the Operator by phone or by email.

5.2. Information on the balance and charges in the Customer Account is generated by an automated billing system. In case of discrepancy with payment documents, the Subscriber informs the Operator; the dispute is considered under section 9 of the Rules.

5.3. The Operator is not liable for inability to log in due to a malfunction of the Subscriber's equipment, software or connection, nor for the consequences of the Subscriber disclosing its credentials to other persons. The rights of a Subscriber who is an individual as a consumer are determined by law and are not limited by this clause.

6. Personal data and cookies

6.1. Data in the Customer Account is processed for the performance of the contract in accordance with the Personal Data Processing Policy.

6.2. The Customer Account uses only technically necessary cookies - for logging in and maintaining the session. Analytical and advertising cookies are not used. Without technical cookies it is not possible to log in to the Customer Account; in that case services can be managed by phone or in writing, and paid for using the personal account number through payment services.

6.3. The web server logs the IP address, the date and time of the request and information about the browser. The logs are needed for security and are kept for no more than 30 days.

6.4. The connection to the Customer Account is protected by encryption (HTTPS).

7. Amendment of the Agreement and contacts

7.1. The Operator may amend the Agreement by publishing a new edition on the page https://bravotele.com/docs/ at least 10 days before it enters into force. For subscribers who are individuals, changes may not worsen the terms of the contract, except in cases provided for by law.

7.2. The Agreement is governed by the law of the Russian Federation. Disputes are resolved in accordance with section 9 of the Rules.

7.3. Contacts: phone +7-914-419-60-03 (Monday to Friday from 9:00 to 18:00, with a break from 13:00 to 14:00 Khabarovsk time; working hours - clause 13.3 of the Rules), email abonent (at) bravotele.com, VKontakte messages https://vk.ru/bravo_telecom.